Where Maximum Grip Meets Superior Quality.
Mask-Off Company and its employees are committed to meeting customer and legal requirements in order to achieve customer satisfaction. We will always strive to provide quality products on time and continually improve our Quality Management System.
QUALITY OBJECTIVES
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Product Quality to Customer ≥ 98%
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OTD = On-Time-Delivery ≥ 95%
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Overall Customer Satisfaction Average ≥ 97%
PROCESS METRICS
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Receive contract to order confirmation ≤ 3 Business Days ≥ 98%
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Time between material receipt and 1st lab/production trial sample </= 60 days - Target ≥ 95% (for all projects)
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Measure Top Suppliers by
(OTD+Quality)/2 ≥90% -
Scrap Rate <2%
VALUES
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Ethics - We exercise our duties with honesty and integrity at all times.
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Teamwork- We respect and support each other, without blame, to create a stronger and better performing team.
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Customer Service - We respond to every customer quickly, thoroughly, professionally and with courtesy
